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PRIVACY POLICY

Sophies’s atelier

1. Information About Data Collection and Controller Details

1.1 General Information

Thank you for visiting the website of Sophies’s atelier. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website.

Personal data refers to any information that can directly or indirectly identify you as an individual.

1.2 Data Controller

The data controller responsible for processing personal data in accordance with the General Data Protection Regulation (GDPR) is:

sophies’s atelier
Email: info@sophiesatelier.com

As the controller, we determine the purposes and means of processing your personal data.

1.3 Data Security

To ensure the protection of your data, our website uses SSL or TLS encryption. This secures the transmission of sensitive information such as orders or contact inquiries. You can recognize a secure connection by “https://” and the padlock symbol in your browser’s address bar.

We do not use automated decision-making or profiling within the meaning of Article 22 GDPR that produces legal effects or significantly affects you.

2. Data Collection When Visiting Our Website

If you use our website for informational purposes only, without registering or submitting information, we collect only the data automatically transmitted by your browser to our server (server log files).

This includes:

  • The pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring website (referrer URL)

  • Browser type

  • Operating system

  • IP address (where applicable, anonymized)

This processing is based on our legitimate interest under Article 6(1)(f) GDPR to ensure the stability, functionality, and security of our website. The data is not used for other purposes unless there are indications of unlawful use.

3. Cookies

3.1 What Are Cookies?

Our website uses cookies to enhance user experience and enable certain features. Cookies are small text files stored on your device.

Some cookies are deleted automatically after you close your browser (session cookies). Others remain on your device for a defined period (persistent cookies) to recognize your browser during future visits.

3.2 Purpose of Cookies

Cookies may process information such as:

  • Browser settings

  • Location data

  • IP address

If personal data is processed through cookies, this occurs:

  • Under Article 6(1)(b) GDPR for contract performance, or

  • Under Article 6(1)(f) GDPR based on our legitimate interest in providing an optimized website experience

3.3 Third-Party and Marketing Cookies

We may work with advertising partners who use cookies to display relevant advertisements. Where applicable, detailed information will be provided in the relevant sections of this policy.

3.4 Managing Cookie Preferences

When you first visit our website, you will be asked to consent to non-essential cookies through a cookie banner. You can adjust your preferences at any time.

You can also configure your browser settings to:

  • Accept or reject cookies

  • Delete stored cookies

  • Block cookies for specific websites

Please note that disabling cookies may limit certain website functionalities.

4. Contacting Us

If you contact us via email or contact form, we process the personal data you provide solely for the purpose of handling your inquiry.

The legal basis for processing is:

  • Article 6(1)(f) GDPR (legitimate interest in responding to inquiries), or

  • Article 6(1)(b) GDPR if the inquiry relates to a contract

Your data will be deleted once your request has been fully resolved, unless statutory retention obligations apply.

5. Customer Account and Contract Processing

When you place an order or create a customer account, we collect and process personal data necessary for contract fulfillment under Article 6(1)(b) GDPR.

You may request deletion of your customer account at any time by contacting us at info@sophiesatelier.com.

After full completion of the contract, your data will be stored in accordance with statutory retention periods under tax and commercial law. Once these periods expire, the data will be deleted unless further storage is legally permitted.

6. Direct Marketing

6.1 Email Newsletter

If you subscribe to our newsletter, we will use your email address to send updates, promotions, and news about our products.

We use a double opt-in procedure. After signing up, you will receive a confirmation email to verify your subscription.

Processing is based on your consent under Article 6(1)(a) GDPR.

You may unsubscribe at any time using the link provided in the newsletter or by contacting info@sophiesatelier.com.

6.2 Marketing to Existing Customers

If you have provided your email address in connection with a purchase, we may send you information about similar products based on our legitimate interest under Article 6(1)(f) GDPR.

You may object to this at any time.

7. Order Processing and Payment Services

7.1 Shipping

To fulfill your order, we share necessary delivery details with the shipping provider. This processing is required for contract performance under Article 6(1)(b) GDPR.

7.2 Payment Providers

Depending on your selected payment method, your payment details may be processed by external payment service providers, including:

  • PayPal

  • SOFORT GmbH

  • Klarna Bank AB

These providers process your data solely for payment handling in accordance with Article 6(1)(b) GDPR. Some providers may conduct credit assessments based on their legitimate interests.

Please consult the respective provider’s privacy policy for further information.

8. Review Reminder

If you have given explicit consent under Article 6(1)(a) GDPR, we may send you a one-time email inviting you to review your purchase. You may withdraw your consent at any time.

9. Social Media Links

Our website may contain privacy-friendly links to social media platforms. Data is only transmitted when you actively click on such links.

We may link to:

  • Facebook

  • Instagram

For information about how these platforms process personal data, please review their respective privacy policies.

10. Online Marketing and Analytics

10.1 Google Ads and Remarketing

We may use advertising services provided by Google LLC to promote our products. Cookies may be used to measure advertising effectiveness and display relevant ads.

10.2 Google Analytics

Our website may use analytics services from Google LLC to evaluate website usage and improve performance. IP anonymization may be enabled.

You can prevent cookie storage through your browser settings or by using appropriate opt-out tools.

10.3 Facebook Pixel

We may use tracking technology provided by Facebook to measure advertising effectiveness. This processing is based on your consent under Article 6(1)(a) GDPR.

11. Data Retention

We retain personal data only as long as necessary for the intended purposes or as required by law. Retention periods are determined by:

  • Legal obligations

  • Contractual requirements

  • Legitimate business interests

After expiration of the relevant period, data will be deleted.

12. Your Rights Under the GDPR

You have the following rights:

  • Right of access (Article 15 GDPR)

  • Right to rectification (Article 16 GDPR)

  • Right to erasure (Article 17 GDPR)

  • Right to restriction of processing (Article 18 GDPR)

  • Right to data portability (Article 20 GDPR)

  • Right to withdraw consent (Article 7(3) GDPR)

  • Right to object (Article 21 GDPR)

  • Right to lodge a complaint with a supervisory authority (Article 77 GDPR)

If we process your personal data based on legitimate interest, you may object to such processing at any time.

13. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

info@Sophiesatelier.com

This Privacy Policy applies to all services and activities of Sophies’s atelier.